Problem is: Sometimes it just doesn't work. No idea why, but when I worked tech support, about 75% of the time, the install just crapped out on us. Might have had to do with our setup, but it sucked.
Luckily we were douchebags and used Norton Ghost to re-image the hard drives. Causing the user to lose EVERYTHING they didn't back up.
Moral of the story... if you use windows (or have any Really Important Files) KEEP A FUCKING BACKUP.