• Swarmed by
  • Heather
  • Dec17 '08
  • 203 things

    9872 rads

Buyer Beware

I ordered a few t-shirts from here on 12/8 and they've still not arrived.

I have sent multiple inquiries about the status of my order, even requesting a tracking number and a phone number but I've been ignored.

These are some cool shirts but I'm doubtful they exist in real life.

My order was placed on 12/8 and my card was charged 12/9. I live in Austin, same place these shirts are shipping from. UPS ground should not take 8 days. But I'd feel better if I could track it and see if it was in Des Moines and check that estimated delivery date and plan my christmas gift giving accordingly.

Instead I'm ignored.

Witness the slow gentle rape...
My order status on GLENNZ website seems to indicate I've put some num-nums in my cart but haven't checked out yet. Or my meep's on backorder:
Item........................Description..........Ordered...Fulfilled
GTS-101-M-BLA...Rock Me Amadeus.....1.........0
GTS-123-L-ASP....Evolution Shirt............1.........0
GTS-111-L-SIL.....Extreme Beginn...........1.........0

Yet my confirmation email shows:
Date Mon Dec 8 08:32:21 PST 2008
Ship to Heather Keith
xxxxxxxxxx
xxxxxxxxxx
US United States
5122593778
Bill to Same
81571646212247-heardaboutthrough linkswarm.com
E-Mail heather.keith@gmail.com (emailed)
Via UPS Ground
Payment Visa


Name Code Qty Each Options
--------------------------------------------------------------------
Rock Me Amadeus GTS-101-M-BLA 1 19.95 Size = Men's M
Evolution Shirt GTS-123-L-ASP 1 19.95 Size = Men's L
Extreme Beginnings GTS-111-L-SIL 1 19.95 Size = Men's L
Subtotal 59.85
Shipping 9.10
Tax 5.69
Total 74.64

The footer is my favorite part

<center>
NOTE! IMPORTANT SHIPPING INFORMATION:

To ensure delivery before Christmas (in the United States) choose UPS Ground, UPS 3-Day, UPS 2-Day or Next Day as the shipping method. Orders containing sizes L,M or S Extreme Beginnings or size L or M Self Maintenance may not ship before Christmas.
Orders containing Slowing Down will ship by 12/22/08. Please allow 3-5 days for calendars to ship.
Other orders will ship within one business day after order placement. All prices are in US dollars - See FAQ's page for more ordering information. Thanks for your order!
</center>

The confirmation email is corroborated by my card statement:

12-09-2008 GLENNZ TEES LTD 512-789-8905 TX Date 12/09/08 ####### 74.64

See that phone number looking thing in my credit card statement? I called it and got "you have reached a number that is no longer in service".

grrrrrrrrrrrrrr

Decider: Admin

  • Wotak
  • Dec17 '08

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    46882 rads

    #

I ordered one as well. Same meeping story.

  • vasudeva
  • Dec17 '08

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Great. It's the only item I put on my wishlist.com thing so probably me too.

Chances are it's safer to assume it's just one guy and he's overwhelmed rather than attribute it to malice -- not that there's much value in the distinction until he gets his meep sorted out.

  • metatron
  • Dec18 '08

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    17.3k rads

    17297 rads

    #

i remember this one time when i bought a linkswarm.com t-shirt...

that meep took over <blink>TWO YEARS</blink> to get shipped.

Not sure if any of this research helps, but read

http://store.glennz.com/aboutglennz.html

for info on the actual company that is producing/distributing the shirts. Perhaps contact them, since they are the warm bodies in the states.

This all seems like legit, and as echoed in prev comment, they are probably up to their meep in thread and ink, just hoping to stay above water.

  • JohnLenin
  • Dec18 '08

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    21.1k rads

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brb spamming your email.

also, you up for some drunk phone meep?

Oh meep. All I wanted is for you people to look at pictures. WAI U ORDER T0meepS?

That's too bad Heather, thought those tees were cool. Atleast it was a slow gentle rape :/

  • jwalker
  • Dec26 '08

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    9904 rads

    9904 rads

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I ordered one of these, and it arrived within a week, no problems.

Maybe they just don't like you?

Dear Header.... where are you in your tee shirt dilemma/meep problem. I haven't slept a wink since reading this journal. Please update.

I wear tshirts too.

  • Heather
  • Dec29 '08

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    9872 rads

    9872 rads

    #

After posting this, I got two emails and a phone call. A real phone call (not johnlenin). Hi Heather,

Your post on Linkswarm about your bad experience ordering from Glennz was forwarded to us - I apologize that you've had such a bad experience.

Unfortunately, we're backordered on the Extreme Beginnings size L that you ordered - they should be printing in the next few days, but that's what's held up your order.

I'd be happy to cancel your order and credit you for your payment, or cancel Extreme Beginnings from your order and ship ahead the other shirts. However you would like to proceed is fine.

Just so that we can make sure we correct the problems in our systems, can you let me know how you tried to contact us specifically? The 512-789-8905 number you reference is my cell phone, and it's not disconnected, so I'm sorry that you weren't able to get through. Did you happen to fill out a ticket on the Customer Service link? http://store.glennz.com/service.html - If so, I'll follow up with them to find out what happened on the customer service end.

Again, I apologize that you had such a bad experience - let me know how you'd like to proceed and we'll go from there.

Best Regards, Walter Stokes Glennz Tees, Ltd

  • Heather
  • Dec29 '08

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    9872 rads

    9872 rads

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Unfortunately I've been slammed at work and didn't have time to contact Walter.

But he did the right thing anyway and broke the order up so at least some of it would ship before xmas.

Christmas eve, at 3:30 the doorbell rang and mister ups guy had all three shirts. We left to deliver the gifts at 3:00 .

I made extra trips and delivered them the next day so all's well except my gas tank.

  • Heather
  • Dec31 '08

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    9872 rads

    9872 rads

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I am getting more and more attention from this place. With all the helpful feedback I'm providing, I asked for a free shirt (at Vas's suggestion) and got it today. I drove to San Marcos in it and changed a tire almost completely by myself in it. Audience reaction was favorable.

  • wolfer
  • Dec31 '08

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    0 rads

    0 rads

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meep the system, meep yea , WTG Heather.

The power of Linkswarm is real! Good for you Heather!

  • Wrecker
  • Jan01 '09

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    7227 rads

    7227 rads

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I've hit worse.

  • Heather
  • Jan02 '09

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    9872 rads

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I doubt it, wrecker.

  • vasudeva
  • Jan02 '09

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    #

Have you hit worse that would then journal about it on the public internet until you resolved the egregious customer service issues?

  • Heather
  • Jan02 '09

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    9872 rads

    #

EXACTLY.

  • Wotak
  • Jan02 '09

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How does one resolve AIDS?

  • Acidburn
  • Jan03 '09

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    2113 rads

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San Marcos? Where do you live. Exact address please! And alarm code if it is helpful

  • Heather
  • Jan03 '09

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    9872 rads

    9872 rads

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You first, meat hook.

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