I have spent today fitting new glow plugs and injectors to my old 60 series Toyota Landcruiser. When it came time to prime the fuel system the manual primer pump didn't work. This was at 5:25 this evening.
Just on the off chance, I rang the nearest Toyota dealer to see if they had one. I didn't really expect the phone to be answered, but it was. The guy who answered went and checked the parts store, and they had one in stock. "Are you going to come in and get it?' he asks. I explain that I am a good hour away from his location and am told "No worries, I'll wait for you"
After I pick my bottom jaw up off the floor and re-attach it, I tell him I will be there as soon as I can, and get the girlfriends Suzuki Vitara to do some low-level flying.
Not only was he waiting, he dropped the odd forty cents off the $100.40 price and sent me on my way. I left his dealership at 6:20 on a Friday night, a very happy man.